Privacy Policy

1Information We Collect

When you interact with our Website, we may collect personal information that you voluntarily provide to us, including:

• Full name
• Mobile or telephone number
• Email address
• Company or organisation name, where applicable
• Location or address, where provided
• Details regarding your project, requirements or enquiry
• Any other information that you voluntarily submit through our forms or communication channels

We may also automatically collect certain technical information when you visit our Website, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Website usage and interaction information
• Cookies and similar technologies

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2How We Collect Your Information

We may collect information when you:

• Submit a contact or enquiry form on our Website
• Request a consultation or quotation
• Request information about our products or services
• Contact us by telephone, email, WhatsApp or other communication channels
• Communicate with our representatives
• Interact with our Website
• Voluntarily provide information to us for any business-related purpose

3How We Use Your Information

We may use your personal information to:

• Respond to your enquiries and requests
• Contact you regarding your enquiry
• Understand your requirements
• Provide consultations and quotations
• Recommend suitable products and services
• Schedule consultations, meetings or site visits
• Provide customer support
• Communicate with you regarding our products and services
• Improve our Website, products and services
• Analyse Website usage and performance
• Prevent fraud, misuse or unauthorised activity
• Protect our rights, property and business interests
• Comply with applicable laws and legal requirements

Where permitted by applicable law, we may also use your contact details to send information about our products, services, offers and other business communications that may be relevant to you.

4Consent

Where required under applicable law, we will obtain your consent before processing your personal information.

By voluntarily submitting your personal information through our Website, you acknowledge that your information may be processed for the purposes described in this Privacy Policy and for the purpose for which you provided it.

Where processing is based on consent, you may withdraw your consent by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5Marketing Communications

If you provide your name, telephone number or email address through our Website, we may contact you regarding your enquiry and, where permitted by applicable law, regarding our products, services, offers and promotions.

You may opt out of promotional communications at any time by contacting us at info@controlvalley.com or by following any unsubscribe instructions provided in an email or other communication.

Please note that opting out of promotional communications does not prevent us from contacting you regarding an existing enquiry, quotation, consultation, transaction or other necessary business communication.

6Sharing of Personal Information

We do not sell or rent your personal information.

We may share or disclose personal information where reasonably necessary for legitimate business purposes or to provide services to you, including with:

• Website hosting and technology providers
• CRM and lead-management platforms
• Email and communication service providers
• Analytics and website-performance providers
• Marketing and advertising service providers
• Professional advisers, consultants and auditors
• Service providers assisting us with business operations
• Government authorities, regulators or law-enforcement agencies where required by law

We seek to ensure that third parties handling personal information on our behalf use it only for legitimate purposes and implement appropriate safeguards, where applicable.

7Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve Website functionality, understand how visitors use the Website and improve our services.

Cookies may be used for:

• Essential Website functionality
• Security
• Website performance and analytics
• Understanding visitor behaviour
• Marketing and advertising, where applicable

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our Website.

Where third-party analytics, advertising or tracking technologies are used, those third parties may process information in accordance with their own privacy policies.

8Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

9Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to and managing enquiries
• Providing our products and services
• Maintaining business and transaction records
• Resolving disputes
• Complying with legal and regulatory obligations
• Protecting our legal rights and legitimate business interests

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

10Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the personal information being processed by us
• Request correction, completion or updating of inaccurate or incomplete information
• Request erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available to you under applicable data protection laws

Requests may be made using the contact details provided in Section 15 of this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your personal information from unauthorised access.

11Children’s Privacy

Our Website is intended for a general audience and is not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can take appropriate action.

12Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms or other external services.

We are not responsible for the privacy practices, content, security or policies of third-party websites or services.

We encourage you to review the privacy policies of such third parties before providing them with your personal information.

13International Processing of Information

Some technology, hosting, analytics, communication or other service providers used by us may process or store information outside India.

Where personal information is processed or transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law.

14Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to periodically review this Privacy Policy.

15Contact and Grievance Redressal

If you have any questions, concerns, requests or grievances relating to this Privacy Policy or the processing of your personal information, you may contact us at:

Control Valley Website: www.controlvalley.com Email: info@controlvalley.com Phone: +91 8928848835

Address: 2/66-67, Goregaon Naval CHSL, 4th Road, L.T. Nagar, M.G. Road, Goregaon (W), Mumbai — 400104, India

Privacy / Grievance Contact: Control Valley Email: contact@controlvalley.com

We will make reasonable efforts to address privacy-related requests and grievances within the time period prescribed under applicable law.

16Consent and Acknowledgement

By submitting personal information through our Website, you acknowledge that:

1\. The information provided by you is accurate to the best of your knowledge. 2. You have read and understood this Privacy Policy. 3. Your personal information may be processed for the purposes described in this Privacy Policy and for the purpose for which you provided it. 4. You may exercise applicable privacy rights by contacting us using the details provided above.

Control Valley reserves the right to update this Privacy Policy from time to time in accordance with applicable law.

—Contact